Consumer Awareness Organisation

One of Nigeria’s foremost organisation for consumer protection and advocacy.

About us

In today's world, providers of products and services range from private individuals to big multinational companies, and most of these firms are profit-seeking. With profit as a major driving force, it is often not surprising to see products and services that do not offer good value for money. Consumer Awareness Organisation (CAO), based in Enugu, Nigeria, is a voluntary, non-governmental, and not-for-profit Organisation registered with the Corporate Affairs Commission to protect the interests of consumers of products and services.

In Nigeria, several consumer protection regulations and governmental agencies exist. However, most of these agencies are producer-focused. Our advocacy aims at helping consumers develop independent voices in matters affecting their well-being. We try to ensure that suppliers do not short-change consumers in matters relating to purchased products and services through activities such as research publications, workshops, outreaches, and radio programs.

We believe that helping consumers understand their rights, positions them strategically to seek redress. Such awareness also compels suppliers to provide quality products and services. Furthermore, we ensure that consumers understand the legal duties and obligations required of them. An example is making payments for products or services on time or according to terms stipulated in a contract. We also extend our advocacy to producers, by making them conscious of their obligations under the law. Our views align with several agencies across the world, some of whom we continue to collaborate with.

People

Explore our menus to find out more about the people who keep the lights on at our organisation.

Leadership board